#ProjectLead

I have recently been made the project lead of a customer case regarding software issues that they are having and have unfortunately had for some time, with no obvious way of rectification.

The work that this involves is:

- Liaising with the account manager on our side

      - To establish and investigate the current concerns and issues that have been raised by the customer

- Liaising with the project coordinator on the customer side

      - To confirm that his concerns are being reviewed and establish his requirements and set expectations

- Liaising with our development team

      - Whilst reviewing his concerns, to establish if his expectations are achievable and to what timescales

- Liaising with our implementation team

      - Establishing what, as a company, we need to do to implement the necessary changes and what new hardware could be needed or swapped out for existing

Currently, I am working with all parties involved to ensure that promises and deadlines are adhered to so as to maintain SLA's and keep the customer happy throughout the whole journey.