Printer engineer
So we supply printers to differnt businesses which we purchase from a company. If the printer is broken under warrinty and we can fix it then we will. If it is broken beyond our knowledge then we will escallate this to the engineer from the printer company.
So we had an issue with one of the printers that we supplied to someone.We sent one of our engineers to take a look at. He took a look and said that we will need to get an engineer from the company that we got it from to go to site.
So we arranged that and just this morning we got a respons from the building, he said that when the engineer turned up, he didnt know about that printer model even know we sent over the model before the engineer arrived on site. So now they need to send someone else to sort it out.
So we had an issue with one of the printers that we supplied to someone.We sent one of our engineers to take a look at. He took a look and said that we will need to get an engineer from the company that we got it from to go to site.
So we arranged that and just this morning we got a respons from the building, he said that when the engineer turned up, he didnt know about that printer model even know we sent over the model before the engineer arrived on site. So now they need to send someone else to sort it out.
Ah, clearly a break down in communication somewhere - is there anything you can do to help?
ReplyDeleteWell we got into contact with the company again and they are going to send a replacement to the business
DeletePrinters! They are a nightmare in any office, someone is always breaking them! Why is it that although they all have digital displays now telling you how to replace the ink, or remove a sheet of paper, you always get someone jamming it up with a ruler or ripping a sensor out as they lose their temper with a piece of paper?! Printer madness!
ReplyDeleteYou have no idea home many printer issues we have on a daily basis. They are an absolute nightmare!
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